WWW.TOPDOLLS.NL 

Terms of Delivery for Helma's Topdolls

Welcome to Helma's Topdolls. We are an online shop specializing in collectible dolls.
We are based in Vuren and are registered with the Chamber of Commerce under number 30271456.

No shopping cart:
Because we sell second-hand collectible dolls—items that often raise questions—we do not use an automated shopping cart system. We value personal contact.

Do you have questions about a doll or its shipping costs, or would you like to place an order? You can reach us via:
Email: helma@topdolls.nl
Telephone: 0031-610688079
WhatsApp: 0031-610688079
Social media: https://www.facebook.com/HelmasTopDolls

Product condition (second-hand dolls):
Our company name says it all. We sell dolls that are in good or perfect condition. All dolls come from a smoke-free environment and undergo thorough inspection.
All our collectible dolls are second-hand and are sold in the condition described.
Any signs of use, signs of age, or missing accessories are always described and photographed as accurately as possible on our website.
Prices and international shipping costs
All prices listed on the website are in euros (€).
Prices exclude shipping costs.

Payment
Payment is made via bank transfer to the account details provided when the order is placed.
Payment via PayPal is possible upon consultation.

We ship worldwide.
Shipping costs depend on the weight of the package and the destination country. The exact shipping costs will be communicated to you in advance in your personal quote. 
Note regarding international shipments:
For shipments to countries outside the European Union (EU), you, as the buyer, are responsible for any import duties, customs fees, or local taxes.

Delivery and delivery time
Once full payment has been received, your order will be carefully packed (see our sustainability page) and shipped as soon as possible (usually within 1 to 2 days).
We always ship our dolls via registered and insured mail using reliable carriers, such as PostNL (or DHL for deliveries in Germany). After shipment, you will receive a Track & Trace code so you can follow the package.
Delivery time within the Netherlands is usually 1–2 business days. Delivery time to other countries varies by destination and is beyond our control. Any customs delays may extend the delivery time.

Right of withdrawal (Returns)
Within the European Union, you have the right to cancel your purchase up to 14 days after receipt without giving a reason.
After notifying us, you have 14 days to return the doll. The doll must be returned in the exact same condition as it was received, including any original tags or accompanying accessories.

Who pays the return costs?
The costs and risk associated with the return shipment (such as damage or loss during transit) are borne by the buyer. We therefore strongly recommend sending returns via registered and insured mail.
Upon receipt and inspection of the doll, we will refund the purchase price (including standard outbound shipping costs) within 14 days.

Damage during transit
We pack our collectible dolls with the utmost care to prevent damage. Should the package arrive damaged, please contact us via email within 48 hours of receipt. Keep all packaging materials and take clear photos of the damage to the box and the doll so that we can file a claim with the delivery service's insurance.

Address:
Helma's Topdolls
Leuvense Kweldijk 3
4214 KV Vuren
The Netherlands

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